Senior Solution Architect

Role Overview

• Engage with customers, partners and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions.
• Design, document, build and present cloud architectures that align with industry best practices and customer objectives.
• Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.
• Partner with engineering and product teams to develop innovative solutions that address customer pain points.
• Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions).
• Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory.
• Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
• Gather customer feedback to influence product enhancements and service improvements.
• Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
• Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
• Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
• Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
• Act as a conduit and liaison between customers, support service, engineering, product management and company management teams.
• Partner with Account teams, Business Development Managers and Service teams to accelerate customer adoption and revenue goals.
• Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
• Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.
• Assist in onboarding and mentoring of members of the Solution Architecture team.
• Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

Requirements

• 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting.
• 5-10 years of related experience in the IT field, including roles in software development, system administration or system engineering
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Proven experience in consultative technical sales or professional services with a proven track record of success.
• Proven experience in customer-facing positions.
• Demonstrate firm knowledge and experience of SAN / NAS technologies.
• Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
• Strong verbal and written communications skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.
• Advanced level experience with Data Center networks and network topologies.
• Advanced software architecture skills and experience building complex software systems designs.
• Advanced hands-on, technical experience working VMware and/or AWS technologies.
• Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage.
• Understanding of Backup and Disaster Recovery solutions and architectures.

Tech Stack

• AWS
• Cloud
• Docker
• Kubernetes
• Oracle
• SQL
• VMware

Benefits

• Remote position
• Opportunity to work on cutting-edge cloud technologies and continuously learn.
• Flexible work culture promoting work-life balance.
• Engaging employee activities and programs to foster collaboration and growth.
• Competitive salary aligned with industry standards.
• Paid time off, including vacation and sick leave.
• Comprehensive insurance coverage for self and family.
• Medical, Dental, Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Basic Life and AD&D
• Supplemental Voluntary Benefit options
• 401(k) employer-sponsored retirement plan with employer contribution