Key skills
SwitchingAnalyticsnpmLeadershipProduct Management
About this role
Role Overview
- Assisting in driving the product roadmap for Kentik NMS, balancing customer needs, technical feasibility, and business priorities
- Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for alignment
- Translate customer and operational requirements into clear product specifications and user stories
- Partner closely with engineering to design and deliver capabilities such as device monitoring, fault management, alerting, configuration visibility, and performance analytics
- Engage regularly with customers, network operators, and customer-facing teams to gather feedback and validate product direction
- Develop a deep understanding of network operations workflows, including monitoring, troubleshooting, and incident response
- Use product data and customer insights to measure impact and guide continuous improvement
- Support features through the full product lifecycle from discovery to delivery
Requirements
- 5+ years of experience in a technical role at a technology company (e.g., network engineering, NOC operations, systems engineering, SRE, IT infrastructure)
- Strong understanding of networking fundamentals, routing and switching concepts, and the OSI stack
- Experience working with network monitoring or management systems (e.g., SolarWinds NPM, PRTG, LogicMonitor, Nagios, Cisco Catalyst Center, Cisco Meraki, or similar tools)
- Familiarity with SNMP, telemetry, device polling, alerts, and performance monitoring concepts
- Understanding of enterprise and/or service provider network architectures
- Strong analytical and problem-solving skills with the ability to translate technical requirements into actionable product work
- Ability to communicate effectively with engineering teams and operate cross-functionally
- Prior product management experience is strongly preferred but not required
Tech Stack
- Switching
Benefits
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options