Delivery Lead end-to-end delivery of ServiceNow initiatives, from requirements intake and solution design through build, testing, deployment, and post-implementation support.
Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for ServiceNow enhancements and new capabilities.
Coordinate cross-functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high-quality delivery.
Drive adherence to ServiceNow platform standards, governance, and best practices across workflows, integrations, and data models.
Design and deliver ServiceNow reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.
Build and maintain analytics solutions using ServiceNow reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.
Collaborate with data and reporting teams to align ServiceNow data with enterprise analytics patterns and tooling.
Support and deliver AI-enabled ServiceNow capabilities across core Technology Change Management processes.
Act as a trusted delivery partner to business and technology stakeholders, balancing demand, capacity, and strategic priorities.

5+ years of hands-on ServiceNow experience , including delivery of complex workflows and platform enhancements.
Experience supporting or delivering AI-enabled ServiceNow solutions (e.g., predictive intelligence, virtual agent, automation, or similar capabilities).
Demonstrated experience with end-to-end ServiceNow delivery , from intake through production release.
Strong background in data analytics and reporting , with proficiency in: ServiceNow Reporting and Dashboards, Microsoft Excel (advanced analysis, pivoting, modeling), Power BI (data modeling, report development, publishing).
Proven ability to manage multiple initiatives concurrently in a fast-paced delivery environment.
Ability to lead teams including experience of managing vendor teams.
Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value.

Tech Delivery Manager

Key skills