About this role

Serve as primary contact for all customer communications
Process RFQ’s, follow to completion
Support new product launch, coordination and management
Communicate order status to customers in a timely manner
Follow the RMA process
Update customer communication log as needed
Run reports on delivery performance, open orders, and other data as required
Build and maintain customer relationships to increase sales
Identify customer and market trends
Assist other departments as needed, interacting heavily with the Customer Service team
Complete all corporate training requirements
Comply with ISO-9001 quality standards
Set and track personal & business goals

Customer Service/Account Management experience in production or manufacturing industry required
AS degree or 3-5 years experience in customer service/account management related function preferred
Strong written and verbal communications
Experience in an electronics-manufacturing environment preferred
Demonstrated experience with Windows and MS-Office (MS-Excel, MS –Word, MS-Outlook)
Experience using an ERP system
Ability to manage multiple tasks effectively
Strong organization and attention to detail

Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
PTO plan with company paid holidays (7)
401K with employer contribution

Customer Account Manager

Key skills