Role Overview

Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy, including technology roadmap development and continuous improvement initiatives.
Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management.
Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption.
Provide hands-on involvement in complex technical issues, system troubleshooting, and architecture decisions while mentoring team members.
Coordinate deployment of IT projects including hardware, software, AI/ML solutions, and services in partnership with specialist teams.
Partner with specialist teams to evaluate and integrate AI, machine learning, and automation technologies while maintaining adherence to governance frameworks and security practices; ensuring ethical, compliant use across the organization.
Lead cross-functional security vulnerability management initiatives.
Participate in and provide compliance audit responses for SOC2, CMMC, and other requirements as defined by GuidePoint's Corporate Information Security Department.
Develop and maintain business continuity plans, disaster recovery strategies, and IT asset/license management programs.
Participate in vendor selection, negotiation, and management for outsourced services, applications, and platforms.
Establish and monitor SLAs and KPIs, providing regular executive reporting on operational metrics and performance.
Manage IT operations budget, cost optimization, capacity planning, and risk mitigation strategies.
Ensure comprehensive documentation of all IT procedures, processes, policies, and AI use cases.
Supervise recruitment, development, and retention of IT operations teams while aligning with personnel policies.
Other duties as assigned

Requirements

Exceptional communication and collaboration skills with proven ability to work effectively with technical specialists, business stakeholders, and executive leadership.
Hands-on technical expertise with ability to dive into complex technical problems and provide guidance to engineering teams.
Experience managing Helpdesk, SysOps, Infrastructure/Network Operations, and end-user computing environments.
Experience managing dynamic cloud environments and virtualized environments (e.g., AWS, Azure, VMware).
Strong understanding of ITIL processes including incident, problem, change, and service request management.
Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) and monitoring platforms.
Demonstrated experience with AI/ML platforms (e.g., Amazon Bedrock, Google Gemini, Azure AI, OpenAI) and knowledge of AI security, governance, and compliance considerations.
Expertise in implementing SaaS applications, including AI-powered productivity and security tools.
Strong background in Identity and Access Management.
Experience participating in and providing evidence to support Corporate Information Security in compliance initiatives (SOC2, CMMC).
Proven experience managing IT budgets, vendor relationships, contract negotiations, and capacity planning.
Experience in project management, system implementation, and coordinating pilot programs
Proven track record analyzing complex problems and proposing innovative solutions using data-driven approaches.
Demonstrated leadership style with strong team management capabilities and technical mentorship skills.
Highly self-motivated and detail-oriented with ability to balance strategic priorities and tactical execution.

Tech Stack

AWS
Azure
Cloud
ITSM
ServiceNow
VMware

Benefits

Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option

Hospital Director – Plant Operations

About this role