About this role

Build a culture of excellence by conducting call audits, tracking key metrics, and providing rigorous monthly coaching for talent development.
Manage the daily operations of your squad, including scheduling, performance reviews, and onboarding new high-caliber hires.
Provide direct feedback to Product Managers and Engineering to enhance our internal SOPs, GenAI tools, and the Jerry app experience.
Lead by example by hopping on the front lines, simplifying jargon, preparing quotes, and binding policies to stay sharp on the customer experience.
Collaborate across insurance operations to identify gaps in coverage and find ways to increase new business policy sales and customer retention.

3+ years of experience in personal lines insurance sales or a high-volume contact center environment.
Demonstrated experience in a leadership or "player-coach" capacity (Team Lead, Senior Rep, or Manager).
Active Property & Casualty (P&C) license is required (or willingness to obtain one quickly).
Strong technical aptitude and comfort with CRM tools and omni-channel communication platforms.

Insurance Sales Lead

Key skills