Own the end-to-end content lifecycle, from governance framework design to implementation and auditing, making a direct impact on organizational efficiency.
Serve as the central partner for content owners, instructional designers, and technical teams, elevating consistency and quality across all service-related documentation globally.
Develop and implement a robust content governance framework and document control processes, including versioning and approval workflows.
Create and execute a recurring audit schedule to systematically ensure the accuracy, relevance, and completeness of all service documentation.
Drive consistency across the organization by providing documentation standards for format, tone, and detail to functional teams.
Manage the content management system to ensure all materials are properly organized, securely accessible, and highly searchable for all employees.
Partner with professional services, content owners, and subject matter experts to validate accuracy of technical and customer facing resources.
Collaborate with instructional designers to ensure training materials reflect current processes and standards.

5+ years of experience in content management, document control, knowledge management, or enablement
Proven strong organizational and project management skills with the ability to successfully manage multiple concurrent priorities
Expertise in using and maintaining content/document management systems and version control tools
Excellent communication and collaboration skills for partnering across technical and non-technical global teams
Bonus Points For Experience supporting global Professional Services, Sales, or Customer Success teams
Knowledge of instructional design principles and learning management systems (LMS), such as Docebo
Familiarity with quality or compliance frameworks like ISO or ITIL related to documentation
Track record of designing and creating scalable content governance processes.

Content Manager

Key skills