Optimize the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines.
Manage quote-to-cash systems (Salesforce + Netsuite) and billing operations support for front-line teams.
Take ownership of sales deal desk processes: supporting sales and renewals teams, addressing operational challenges, and streamlining subscription management.
Support Salesforce CPQ system’s stability and improvements to support subscription and billing processes.
Train and support sales and billing teams on CPQ best practices and updates.
Own a roadmap to drive process improvements in the integration workflow for scalability and efficiency.
Collaborate with sales, legal, and finance teams to streamline deal desk processes.

Bachelor’s degree in Finance, Business Administration, Accounting, Information Systems, or a related field.
5+ years of experience in billing, finance, or revenue operations, ideally in subscription-based or SaaS business models.
Proven expertise with CPQ systems (e.g., Salesforce CPQ), including audits, troubleshooting, and enhancements.
Hands-on experience with Salesforce and NetSuite; bonus for integration work using Celigo or similar tools.
CPA or significant accounting experience is a strong advantage.
Proficiency in billing/invoicing procedures and enforcing policies for accuracy and compliance.
Experience with project management tools (e.g., ClickUp) and communication platforms like Slack.
Skilled at creating and analyzing billing metrics, identifying trends, and improving processes.
Data-driven with the ability to manipulate and troubleshoot large datasets.
Strong problem-solving, organizational, and multitasking skills in fast-paced environments.
Excellent communication and collaboration skills for cross-functional teamwork.
Detail-oriented with a focus on maintaining accurate documentation and scalable systems.

Billing Operations Manager

Key skills