Manage a large portfolio of sellers in different markets and categories
Identify and grow opportunities within categories
Develop strategic seller accounts and build strong relationships
Ensure sellers keep their catalogue updated and incorporate sellers’ products into promotional activities
Support drop ship vendors with operational troubleshooting, fulfillment performance, and catalog accuracy
Proactively reach out to sellers on a regular basis and respond quickly to any incoming inquiries
Conduct deep-dive performance analysis for each seller and share strategic recommendations to maximize sales growth and improve customer satisfaction
Monitor drop ship KPIs (ship‑complete rate, routing compliance, cancellations) and work with operations to address gaps
Act as the conduit between customer service team and sellers
Work closely with supply chain/operations teams to resolve vendor fulfillment or routing issues for drop ship
Understand the unique needs of each seller and share personalized support
Have a deep understanding of seller on-boarding and the marketplace platform
Demonstrates the company’s values in all aspects of their work performance

3–5 years of experience in ecommerce, marketplace operations, account management, vendor management, or merchant success
Previous experience in marketplace a plus
Experience managing a book of business and driving commercial results (GMV, revenue, margin, or operational KPIs)
Experience working with sellers, brands, or retailers on catalog quality, operational troubleshooting, or performance analytics
Familiarity with ecommerce platforms (e.g., Mirakl, Shopify, Amazon Seller Central) is an asset
Strong analytical skills with experience using dashboards or performance tools (Excel, Looker, PowerBI, etc.)
Bachelor’s degree in Business, Marketing, Retail Management, Commerce, or a related field
Combination of education and experience will be considered
Strong communication and relationship‑building skills
Analytical mindset with ability to interpret performance data
Problem‑solving abilities across operational and technical issues
Organized and detail‑oriented, able to manage multiple seller priorities
Proactive, resourceful, and adaptable in a fast‑paced environment
Ability to influence without authority and guide sellers toward best practices
Driver’s License Required.
A satisfactory Criminal Record Check may be required.

Seller Account Operations Associate, Marketplace

Key skills