Manage settlement social media channels daily, responding to comments, messages, and questions using approved messaging and trauma-informed, culturally safe approaches, while applying community guidelines and moderation standards.
Identify, track, and escalate sensitive or high-risk issues, including misinformation, viral content, media attention, and complex legal or program-related inquiries, following established escalation and issues management protocols.
Lead or co-lead response planning for complex campaigns or issues.
Provide mentorship on complex files and share advanced expertise to strengthen the broader team.

3+ years of experience in class action, legal, health, or public sector settings
Degree or diploma in communications, public relations, marketing, business communications, journalism, or related education and experience.
Strong writing and verbal skills in English.
French language skills considered an asset.
Working knowledge of social media platforms and social response functions, including responding to comments and moderation such as hiding, blocking, and banning.
Excellent organizational and project management skills.
Experience in complex or high-volume social response environments.
Experience leading social campaigns or issues response across multiple teams.
Experience with social media management tools such as Hubspot, Hootsuite, Meltwater Engage, or similar platforms.
Ability to travel occasionally to internal meetings, client engagements, or community visits.
Successful candidates will be required to complete a Criminal Record Check as a condition of employment.

Rémunération annuelle de départ de XX 000 à XX 000 dollars incluant un ensemble d’avantages sociaux intéressants.

Senior Specialist, Class Action Communications

Key skills