Communications Manager

Role Overview

• Build and evolve an India-specific narrative that makes OpenAI’s tools feel relevant, useful, and human to consumers in general, and our product users in specific.
• Translate product and research updates into clear, culturally aware stories that resonate with Indian audiences across languages, contexts, and levels of digital maturity.
• Build a steady drumbeat of “what’s new + why it matters”, while reiterating the value of existing products / features, across earned media and influencer channels.
• Support external activations that accelerate adoption and positive word-of-mouth.
• Drive media engagement (proactive + reactive; global + local), with agency support.
• Support communications for associated launches, partnerships, and programs, ensuring narrative coherence across earned, owned, and partner channels.
• Create comms assets: briefing docs, FAQs, talking points, and internal readouts.
• Engage with the influencer community organically to educate the wider consumers on how to make the most of OpenAI’s tools.
• Serve as a strong internal operator: manage cross-functional stakeholders, drive alignment, collaborate with global comms team, and keep workstreams moving.
• Represent the India Comms function in internal forums when needed, ensuring leadership stays informed and decisions are supported with context.
• Maintain process hygiene: trackers, approvals, documentation, and post-mortems that improve comms quality over time.
• Support comms team in monitoring external narratives shaping up in the media, creator / influencer ecosystem, and synthesize what matters for internal stakeholders.

Requirements

• 8+ years of communications experience (in-house and/or agency), with meaningful exposure to consumer narratives in India.
• Strong writing and editing: you can turn complexity into simple, credible, audience appropriate language without losing nuance.
• Comfort operating in fast-moving environments with shifting priorities and imperfect information, while maintaining precision.
• Experience supporting exec communications (briefings, prep, messaging discipline), and running comms “on point” during key product and consumer moments.
• Proven ability to manage multiple internal stakeholders, drive alignment, collaborate across time zones, and operate with discretion.
• Strong understanding of India’s media landscape (mainstream + business + tech + influencer/ influencer ecosystem).

Benefits

• Equal opportunity employer
• Background checks for applicants will be administered in accordance with applicable law