Key Account Manager – Media & Production

Role Overview

• Serve as the main point of contact for strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries, ensuring a high level of engagement and satisfaction, preparing customer meetings and delivering timely follow-ups.
• Partner with KAEs & FSEs to identify and implement strategic growth opportunities and develop robust account plans.
• Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
• Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
• Develop expertise in end-to-end content production workflows, providing guidance on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
• Take ownership of pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
• Identify customer insights from daily interactions to advise KAEs on new development opportunities, including Brand studio and film work, Live Event Assignments, potential to add new and additional content collections to existing agreements.
• Prepare thoroughly for customer meetings and tailor discussions effectively. Ensure timely follow-up on meeting action items to maintain momentum and demonstrate commitment to client success.
• Support contract renewals, ensuring seamless negotiations and deal execution.
• Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals, delegating tasks to Customer Support Associates (CSAs) where appropriate.
• Develop strong internal relationships to collaborate on delivering effective client solutions, particularly regarding specific asset needs. The KAM is an integral part of the broader Getty Images team, not only building strong relationships but also using internal networks to foster collaboration, streamline processes, and drive enhanced business outcomes.
• Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking to support the team’s vision and goals.
• Lead complex conversations with professionalism and strategic intent.
• Ensure Salesforce is consistently updated with all activity, commercial progress, and key developments to maintain accurate records and support strategic decision-making.
• Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.

Requirements

• Proven sales and account management experience in a fast-paced environment
• Strong relationship-building skills with a track record of developing and growing accounts to enhance revenue
• Proven success in increasing business revenue within existing accounts
• Excellent communication and presentation skills, with the ability to engage stakeholders effectively
• Ability to manage multiple projects with strong organizational skills
• Proficiency in Microsoft Office tools and CRM platforms (Salesforce)
• Ability to build cross-functional relationships that drive revenue growth
• Skilled in negotiation, proposal development, and delivering compelling sales presentations
• Ability to identify and capitalize on new revenue opportunities within existing and related customer organizations
• Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements
• Demonstrate flexibility by occasionally working outside regular hours, including weekends, particularly during major events, to ensure seamless coverage and content delivery.

Benefits

• above-market competitive medical, dental, vision, health plan savings accounts
• life and disability plans
• global employee assistance programs
• legal, pet, home, and auto coverage at preferential group rates and discounts
• retirement and financial education and tools
• flexible time off policy which is above industry standard
• company-paid holidays
• time away from work