Senior Manager, Field Operations – Commercial Systems Operations

Role Overview

• Veeva Ecosystem Ownership (CRM & Network)
• System Administration: Serve as the primary owner for Veeva CRM and Veeva Network.
• Manage configuration, data stewardship, and the integration between these platforms.
• MDM & Data Integrity: Oversee the Data Change Request (DCR) process within Veeva Network to ensure field teams have accurate customer data.
• Serve as the primary liaison to the Enterprise Data team (Informatica MDM owners) to resolve data discrepancies and ensure seamless integration.
• Territory & Roster Management: Manage the operational execution of territory alignments.
• Responsible for bulk data loading of territory assignments (ATL), roster changes, and target lists directly into Veeva CRM.
• Operational Health: Maintain system integrity through regular audits of user access, security profiles, and data segmentation.
• Business Analysis & Solution Delivery Requirements Gathering: Partner with Sales Leadership, Marketing, and Medical to document business requirements for new field strategies.
• Solution Design: Translate business needs into technical user stories and functional specifications.
• Identify opportunities to reduce 'clicks' and improve field efficiency.
• Release Management: Prioritize and implement system enhancements.
• Lead the end-to-end release cycle, including sandbox configuration, UAT coordination, and production deployment.
• Launch Readiness: Lead the technical workstream for new product launches, ensuring call plans, targeting, and content are configured and validated prior to Day Field Enablement & User Support Adoption & Training: Create and maintain training materials, job aids, and release notes to drive system adoption.
• Tier 2/3 Support: Serve as the escalation point for complex technical issues that cannot be resolved by the help desk, troubleshooting data visibility or sync errors.
• Digital Asset Management: Ensure the availability and proper functional deployment of digital assets (CLM, Approved Email) within the CRM.

Requirements

• Bachelor’s degree in business, Analytics, Marketing, Data Science or other related fields required.
• 5+ years of experience in the pharmaceutical or life sciences industry
• Proven experience as a Veeva CRM Administrator or similar role.
• Strong understanding of CRM configuration, workflows, integrations, and digital asset management.
• Ability to manage multiple tasks and prioritize effectively.
• Experience supporting new product launches through CRM readiness.
• Strong analytical, troubleshooting, and communication skills.

Tech Stack

• Informatica

Benefits

• Competitive compensation for your work
• Generous time off policy
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments