Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience.
Responsible for listening/responding to patient and visitor requests and concerns.
Works closely with leadership on strategic objectives related to patient experience.
Identify opportunities for improvement in patient experience through data analysis and direct observation.
Oversee the development and maintenance of current database of both complaints and service successes.

Bachelor's Degree in a Health-Related or Business Field
5 Years of experience working with patient experience strategies and best practices; 3 Years in a management position (Can be concurrent with the above experience).
Masters and 3 years experience in a management position (optional)

Day ONE medical, dental and life insurance benefits
Health care and dependent care flexible spending accounts (FSAs)
Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
Employer paid life insurance – equal to 1x salary
Employee may elect supplemental life insurance with low cost premiums up to 3x salary
Adoption assistance
LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
Tuition reimbursement
Student loan forgiveness

Asst. Director – Patient Experience

Key skills