Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities
Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives.
Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns
Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams
Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients
Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)
Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives
Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

BA/BS degree or equivalent
5 years of experience in a strategic relationship management or related position
Experience working in Salesforce or other CRM
Must possess strong sensitivity to customer’s need and an ability to identify pain points and turn them into opportunities
Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Relationship Manager

Key skills