Information Governance Solutions Manager

Role Overview

• Own the IG product vision, roadmap and system implementation; align features to attorney workflows, risk controls, and firm objectives
• Define measurable outcomes for data lifecycle (creation, classification, retention, disposition) and matter‑centricity across platforms
• Lead cross‑functional discovery and requirements—partnering with Legal Ops, Risk/Compliance, KM, IT, Practice Groups and other stakeholders, translating these into acceptance criteria
• Coordinate vendor roadmaps and assess system capabilities to mitigate transition risk and ensure sustainable integrations
• Serve as product owner for IG capabilities spanning DMS and collaboration tools, including new and emerging technologies with strong influence on system selection and implementation
• Govern integrations, security models, metadata standards, and Client‑Matter schemas to ensure useability and compliance
• Establish product KPIs and dashboards for adoption, data quality, risk exceptions, and support responsiveness
• Plan and lead IG system migrations and implementations, with strong focus on streamlining workflows
• Orchestrate cutovers and "run sheets," resource allocation, vendor coordination, and contingency planning for mission‑critical transitions
• Drive IG platform adoption: lead UAT, QC, training, and communications; publish knowledge‑base content and rollout playbooks
• Translate regulatory and client obligations into product controls (classification, ethical walls, legal hold, retention/disposition, auditing)
• Partner with Risk/Compliance to codify policy‑to‑technology mappings and monitor control effectiveness across systems
• Collaborate with Legal teams to ensure appropriate levels of risk mitigation and oversight of firm and industry best-practices
• Work with Retention & Disposition to ensure defensible disposition and support for privacy requests through standardized metadata and automation
• Monitor system integrity and performance; coordinate rapid resolution with vendors and internal engineers for high‑priority issues
• Work with Data Governance to address data mapping and restructuring from unstructured sources into Client‑Matter formats to optimize search, analytics, and compliance
• Implement automation for imports/workflows; standardize procedures to improve administrative effectiveness
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law
• Special projects and duties as assigned.

Requirements

• 7–10+ years in product management, IG, or enterprise applications within a large law firm or professional services environment
• Bachelor’s degree or work equivalent required
• Proven leadership of complex platform migrations and cloud transitions (e.g., DMS to cloud; CRM to Azure)
• Hands‑on experience managing or supporting the firm platforms listed above (DMS, Records, collaboration)
• Mastery of stakeholder management, vendor coordination, and communication across attorney, business, and IT groups
• Expertise in UAT/QC, requirements documentation, release management, and user training/support
• Strong understanding of Client‑Matter schema, matter‑centricity, metadata governance, and legal‑hold/retention practices
• Focus on continuous learning, including attendance at industry events, educational achievements and certifications as appropriate
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

Tech Stack

• Azure
• Cloud

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• pre-tax transit and parking program
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents