Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
Responds to telephone inquiries, requests and problems from merchants.
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
Communicates applicable policies, procedures and practices to merchants.
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

High school diploma or equivalent
Typically, one to two years of customer service experience
Bilingual ability to read, write, and speak in business-level proficiency of French language and English
Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
Effective telephone, interpersonal and verbal communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Call Center Experience a plus

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities.
We provide benefits to help you protect your health and financial security; and give you peace of mind.
We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Customer Service Representative, Bilingual French & English

Key skills