About this role

TEKsystems is a leading provider of business and technology services, seeking Remote Bilingual French & Spanish Customer Service Agents. In this role, you will assist customers with insurance-related inquiries for auto loans and leases, ensuring compliance and resolving documentation issues.

Responsibilities:

Make approximately 14 outbound/inbound calls per hour; phone-based role 100% of the day
Contact customers to resolve insurance discrepancies, such as cancellations, missing documents, or payment issues
Verify insurance information directly with insurance agents (e.g., confirming deductibles)
Upload and accurately document information in internal systems
Leave client‑approved scripted messages when unable to reach agents
Maintain confidentiality of all customer, client, and company data
Resolve insurance-related problems and ensure compliance requirements are met
Process policy documents quickly and accurately
Assist other departments as needed depending on workflow
Meet performance expectations for productivity, accuracy, and service quality
Complete additional duties as assigned

Requirements:

High School Diploma or GED
1+ year of customer service experience (retail, call center, hospitality, office, or similar)
Ability to type 30+ WPM
Comfortable working on the phone all day
Fluent in English and French or Spanish