Customer Service Lead

Dunkin' - Waunakee is a vibrant franchise dedicated to serving high-quality coffee and food. They are seeking a Shift Leader to support team operations and ensure exceptional guest service while maintaining brand standards.

Responsibilities:

• Lead by example to support team members in delivering outstanding guest service
• Assist in day-to-day operations including food prep, inventory management, and cash handling
• Train and coach team members to enhance their skills and performance
• Maintain a clean, safe, and welcoming environment by adhering to food safety standards and cleanliness protocols
• Respond promptly to guest needs and resolve issues with a sense of urgency to ensure high guest satisfaction
• Support the management team in executing store initiatives and meeting operational goals
• Step in for the manager when necessary, making key decisions to keep operations running smoothly
• Ensure compliance with all brand standards, policies, and procedures

Requirements:

• Previous experience in food service or retail, with leadership experience considered a plus
• Strong communication and interpersonal skills
• Ability to multitask effectively and remain calm under pressure
• Flexibility to work early mornings, evenings, weekends, and holidays
• Positive attitude with a team-first mindset
• Must be at least 18 years old
• Fluent in English and eligible to work in the United States