Provide Tier 1 help desk support for field and office based employees
Diagnose and resolve technical hardware and software issues, including but not limited to office and mobile computers, phones, and peripheral devices
Maintain records of transactions, problems, and remedial action taken
Monitor and respond with a sense of urgency to support requests received through the help desk
Utilize and maintain support software
Assist in training field organization as needed
Assist in maintaining inventory of all equipment and software
Manage computer setups and deployments, using standard hardware, images, and software
Install, test, and configure new tablets, computers, peripheral equipment, and software
Prepare all electronic equipment for delivery, including packaging and shipping
Receive returned equipment, clean, test, and determine functionality and usability
Test and aid in the implementation of new software upgrades
Provide feedback and guide improvements for future upgrades and development

Previous related experience including working in corporate help desk support
experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel
Excellent teamwork, communication and documentation skills
Self-motivated to work with little supervision and operate within general guidelines
Willingness to work outside of normal business hours as needed to accommodate the needs of the company
Familiarity with Active Directory
Experience using ticketing systems such as ServiceNow, SolarWinds, Zendesk, etc.
Proven experience creating distribution lists/shared mailboxes
Experience with Microsoft Intune is a plus

Computer Support Specialist, Help Desk

Key skills