IT Operations Analyst

Role Overview

• Provide hands-on support for end-user computing issues on both Windows and macOS systems, assist with cloud applications such as Google Workspace, Zoom, and Slack, and troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration.
• Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management.
• Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues, and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.
• Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow.
• Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting.

Requirements

• Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.
• Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).
• Experience with cloud application support (Google Workspace, Zoom, Slack, Jira Atlassian).
• Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.
• Strong organizational skills with an ability to prioritize work based on guidance from management.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.

Tech Stack

• Cloud
• DNS
• Jamf
• MacOS
• TCP/IP

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100% with immediate vesting
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources