Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
Be one of the top two (2) sales people in the store.
Lead all staff in world-class customer service to deliver on all financial goals of the organization.
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.
Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Responsible for exporting daily files into QuickBooks at least once per week.
Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.

Retail Know-How: You’ve got a solid handle on retail fundamentals—think KPIs, profit & loss statements, budgets—the numbers that keep a store thriving.
Leadership Experience: You’ve led a team for at least a year and know how to coach, inspire, and bring out the best in people.
Retail Roots: You’ve spent at least 2 years in the retail world.
Operational Chops: From inventory and merchandising to payroll, scheduling, and customer service—you’ve done it all and can juggle these pieces like a pro.
Love for Bikes: You believe bikes make the world better! Whether you’re a daily commuter, weekend warrior, or just love helping others discover cycling, you bring the fuel.
Problem-Solving Skills: You’re quick on your feet and great at figuring things out—even when the path isn’t totally clear.
Communication Game: You know how to keep it clear, real, and respectful—whether it’s over email, in a team huddle, or helping a customer find their perfect ride.
Comfort with Change: Retail moves fast, and you’re cool with that. You’re flexible, resourceful, and ready to roll with whatever comes your way.

Store Manager

Key skills