Portfolio Maintenance Manager

Role Overview

• Oversee Maintenance Operations to TCB Standards including preventive maintenance program, service orders, unit turns, curb appeal, unit/building inspections, and maintenance shop compliance.
• Be a strong advocate of safety and environmental compliance for our team members and residents.
• Conduct regular property visits to provide guidance and technical support to the Community Manager and Service Manager.
• Lead Service Managers and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus.
• Coordinate trainings to enhance technical trade and business skills for accountability to TCB Standard Operating Policies through positive employee engagement.
• Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers, recommending professional advancement, and disciplinary actions.
• Assist Community Manager and Service Manager in financial controls.
• Participate in the annual property budget creation and in the financial review of maintenance expenditures and capital improvements.
• Coordinate capital planning assessments and identify short term capital planning needs.
• Assist Service Managers in developing Scopes of Work, solicitation of bids and coordinating contracts for capital projects, energy initiatives and annual vendor services.
• Create competitive bid packages and make recommendation on project placement.
• Oversee strategy for NSPIRE eligible sites to maintain properties to be NSPIRE ready.
• Coordinate pre-inspections, the plan to repair deficiencies and regular scheduled meetings with site staff to ensure progress for inspection readiness.
• Maintain knowledge of NSPIRE standards and establish annual training to maintenance staff as needed.
• Assist in new construction through participation in architectural design and review for new construction or rehabs.
• Provide guidance and support onboarding new properties to troubleshoot design challenges and support staff to maintain building systems and site needs.

Requirements

• 5+ years or more of progressive responsibility in facilities management
• 5+ years of multi-family experience or comparable in hotel/resort/retail regional management required
• Prior experience in and knowledge of affordable housing and applicable compliance
• Knowledge of HUD-NSPIRE inspections required
• Strong Leadership presence and proven track record in employee development of a team
• Proficiency in Yardi or other industry software
• Strong knowledge and skills in Microsoft Office, Word and Excel
• Minimum of 4 years advanced experience in hands on and training of plumbing, HVAC, carpentry, appliance, and electrical repairs
• Experience in budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
• One or more industry-Trade certifications/Degrees (NAHMS , CAMT, OSHA, HVAC, ETC) preferred.
• Willingness to get certification within 6 months of hiring to meet any specific site/area needs.
• Knowledge of all standard hand and power tools, cleaning supplies, and personal protective equipment (PPE)
• Strong understanding of SDS (Safety Data Sheets)

Benefits

• Medical, dental, and vision insurance
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• 12 Paid Holidays & tenure-based PTO accruals