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Senior Experience Designer Lead – HR Consultant at PNC | JobVerse
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Senior Experience Designer Lead – HR Consultant
PNC
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Senior Experience Designer Lead – HR Consultant
United States
Full Time
6 hours ago
$80,000 - $185,150 USD
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About this role
Role Overview
Produce journey maps, service blueprints, and channel strategies for hire-to-retire moments.
Lead UX research and usability analyses; define content and taxonomy standards.
Develop accessibility-by-design guidelines embedded into EX platform delivery.
Partner with Product and Process teams to ensure aligned handoffs and requirements.
Use evidence-based design to measure experience outcomes (task success, CES, deflection).
Requirements
8+ years of industry relevant experience
Bachelor's degree
Familiarity with HR content, policy constraints, and risk controls
Service design
UX research
IA/taxonomy
human-centered design
Evidence-based design techniques (CES, deflection, time-to-resolve)
Experience partnering with product teams on UX/UI acceptance
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service
Apply Now
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