About this role
Role Overview
- Produce journey maps, service blueprints, and channel strategies for hire-to-retire moments.
- Lead UX research and usability analyses; define content and taxonomy standards.
- Develop accessibility-by-design guidelines embedded into EX platform delivery.
- Partner with Product and Process teams to ensure aligned handoffs and requirements.
- Use evidence-based design to measure experience outcomes (task success, CES, deflection).
Requirements
- 8+ years of industry relevant experience
- Bachelor's degree
- Familiarity with HR content, policy constraints, and risk controls
- Service design
- UX research
- IA/taxonomy
- human-centered design
- Evidence-based design techniques (CES, deflection, time-to-resolve)
- Experience partnering with product teams on UX/UI acceptance
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service