About this role

Ensure that day-to-day needs of Specialized Distribution clients are met
Resolve daily issues reported via Customer Care, Sales, Operations and other stakeholders
Collaborate with all relevant cross-functional team members to lead issue resolution
Design, develop and publish Key Performance Indicators to meet contractual obligations with clients
Manage reporting processes and provide the management team with recommendations, analytics, and business intelligence
Lead client meetings and follow-up actions to deliver operational excellence and a superior customer experience

4+ years of experience in a similar role
Experience in a pharmaceutical environment (3PL distribution experience is an asset)
Retail/wholesale/hospital supply chain and procurement management experience is an asset
Experience with data analytics and database/systems management
University degree in a relevant discipline
Fully bilingual in French and English, both written and spoken
Extensive knowledge of MS Office products (PowerPoint, Excel, Word, Project, Visio and Power BI)
Hands-on experience with Power BI

Account Specialist – Business Operations, Specialized Distribution

Key skills