The EHR Site Specialist interacts directly with Epic end users to identify issues, knowledge gaps and potential improvements with the use of Epic.
Provides training, coaching and guidance on best use techniques and improves ability to use system through coaching and identifying inhibitors to understanding how to use Epic.
Plans and designs learning experiences and uses expertise in communities of practice, to deliver a variety of training interventions.
Proposes innovative learning solutions, and pilots and implements the approved innovations.
Works with group and market leadership to ensure maximum effective use of Epic system.

Associates Degree in Health Sciences, Education, or IT related field.
Demonstrated experience in use of an EHR (at least 2 years working in a health care environment directly impacting patient care, IT or related services).
Combination of post-secondary education and experience in lieu of a degree.
Skill in active listening to accurately diagnose client issues.
Problem solving and “can do” attitude.
Strong customer service skills and ability to coach virtually and provide solutions to complicated learning challenges.
Proven ability to manage multiple priorities.

Site Learning Specialist – Professional Billing

Key skills