Sales Support Specialist

Role Overview

• Support Sales Teams and Agents by providing best in industry services across all products and brands
• Directly support a specific region of the Sales Team and assist with all other Sales Support team functions
• Provide expedient and friendly resolution to all field inquiries via email, helpdesk, and phone
• Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions
• Build and maintain relationships with sales representatives
• Proactively assist sales representatives in identifying and securing new business opportunities
• Expediently respond to inbound inquiries and facilitate requests with other internal departments
• Provide accurate and current rate cards upon request
• Assist with securing all accurate and necessary paperwork and documentation in a timely fashion
• Aid in the preparation for new client pitches including training and development of materials
• Provide custom reporting as needed for all sales initiatives
• Participate in the pursuit, communication, training, facilitation, and development of materials needed for all new product launches
• Engage in after-hour assistance and solutions to external clients
• Ensure timely, accurate, and consistent file documentation
• Drive for superior customer experiences
• Establish positive and productive relationships with internal and external stakeholders
• Maintain a depth of knowledge regarding facets of the business including online systems and claims
• Engage in special projects, process improvements, and system enhancements as needed
• Assist with other tasks and/or provide back-up to Dealer Support Team as needed
• Embrace and support all core values

Requirements

• High School Diploma or GED Required
• Bachelor’s degree in business administration or related field preferred
• A minimum of 3 years’ industry experience working in client support or operations
• Proficiency in the Microsoft Suite including Word, Outlook, and Excel
• Dedication to understanding and meeting customer needs both internal and external
• Strong skills in verbal and written communications
• Strong decision-making and critical thinking skills
• Must demonstrate conduct conforming to a set of values and accepted standards
• Strong time management skills
• Ability to organize and complete work within a given deadline
• Innovative thinking with ability to mobilize ideas into action
• Ability to work independently with minimal supervision
• Requires the ability to maintain confidential information
• Ability to travel up to 10%

Benefits

• Drug Free Workplace
• Equal Opportunity Employer