Facilitates and manages employee relations and compliance guidance
Responds to, investigates, and resolves ER issues thoroughly and in a timely manner.
Provides training on how to conduct investigations and proper documentation
Provides sound guidance with a compliance lens to managers on HR-related questions
Advises and trains managers and supervisors in best employee relations practices
Supports Senior Compliance Manager in creating content and training leaders
Serves as key contact for all Regional People inquiries
Manages Shake Shack’s Background Check process in compliance with local jurisdictional requirements.
Conducts HR audits across the region to drive awareness and accountability

High School Diploma or Equivalent
Bachelor's Degree
Master's Degree
Preferred
Preferred: SHRM
CP or SHRM
SCP, PHR
4-6 years Related Experience
Multi-unit and multi-state/jurisdiction retail or restaurant support experience needed.
Experience managing a high volume of complex employee relations cases.
Experience with complex people issues and investigations
Experience thoroughly documenting investigations and performance issues; using case management systems
Experience training both virtually and in person
Experience managing accommodations under ADA and state level accommodation guidelines
Experience and knowledge of federal, state and local labor laws
Experience using Microsoft Word, Excel, PowerPoint, Teams
Highly organized with the ability to appropriately prioritize and manage competing priorities, ability to work at a fast pace while mitigating risk, consistently clear, concise and effective in written and verbal communication.

Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities* *Eligibility criteria applies

Regional People Partner

Key skills