Senior Director, Sales Enablement

Role Overview

• Own the CRM roadmap, including implementation, optimization, and ongoing enhancement to support field sales and inside sales teams.
• Establish CRM best practices aligned to sales workflows, account management, client pipeline management, forecasting and measurable sales team productivity analytics.
• Partner with Sales Leadership and Analytics to develop dashboards, reporting, and insights that support performance management, territory planning, and decision-making.
• Translate CRM data into actionable insights that improve productivity, visibility, and commercial outcomes.
• Lead and develop the Inside Sales function, including structure, role clarity, performance expectations, and career development.
• Design and execute Inside Sales strategies that support field sales, pharma strategies, referral development, account penetration, and growth initiatives.
• Partner with Marketing and Sales Leadership to plan, launch, and measure targeted outbound campaigns.
• Establish KPIs, reporting, and performance management frameworks to track effectiveness and ROI.
• Ensure alignment between Inside Sales activities and broader commercial objectives.
• Design and implement scalable sales enablement processes that support both new hire onboarding and continuous learning for tenured sales representatives.
• Partner with Compliance and Clinical teams to ensure processes and tolls support regulatory and patient care requirements.
• Collaborate with sales leadership to identify performance gaps and deploy targeted enablement solutions.
• Support product launches, service enhancements, and commercial initiatives through enablement planning content and execution.
• Drive field technology adoption, utilization, and data quality through enablement, governance, and continuous improvement.
• Client EMR connectivity, physician reporting (post-infusion report)
• Evaluate, implement, and optimize enablement technologies (CRM, sales tools, analytics platforms, content systems) to drive adoption and business value.
• Build standardized workflows, playbooks, and operating models that support selling, onboarding, account management, and cross-functional collaboration.
• Promote a culture of continuous improvement by identifying opportunities to streamline workflows, reduce friction, and increase seller effectiveness.
• Provide regular reporting and insights to senior leadership on enablement effectiveness and commercial impact.
• Lead cross-functional initiatives that align people, process, and technology to strategic growth priorities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 8-12 years of progressive experience in sales enablement, sales operations, CRM, or commercial strategy, preferably within healthcare, specialty pharmacy, infusion or life science.
• Proven experience leading CRM implementations and driving adoption across sales organizations.
• Familiarity with specialty pharmacy, infusion services, reimbursement models, and regulated healthcare environments strongly preferred.
• Demonstrated success building and leading Inside Sales or Sales Development teams.
• Strong understanding of commercial analytics, KPIs, and performance management.
• Experience implementing scalable processes and technologies that drive revenue growth.
• Excellent communication and presentation skills.
• High level of business acumen and data-driven decision making.
• Strategic thinker with a hands-on, execution-focused mindset.
• Strong cross-functional leadership and stakeholder influence.
• Ability to manage multiple initiatives in a fast-paced, evolving environment.
• Passion for building enablement functions that create measurable commercial impact.

Benefits

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program