Overall responsibility to ensure delivery excellence and high customer satisfaction across all Workday testing engagements within the Americas Region.
Own the testing capability, coordinating across functional areas and partnering closely with PMO and Client Directors to align responsibilities, clarify ownership, and ensure consistent support and execution across engagements.
Develop and coach a high-performing team: hiring, onboarding, mentoring, performance management, and retention.
Drive cross-functional alignment with program leadership, functional and technical teams to ensure comprehensive test readiness.
Tooling and process development and adherence: standardize and drive adoption of testing approaches and templates, leveraging Kainos defined test management tools while integrating effectively with client ecosystems (commonly including JIRA).
Executive client partnership: facilitate testing strategy discussions, handle escalations, and present to senior stakeholders.
Own demand generation for testing services, partnering with Sales to identify and shape opportunities, co-own pipeline, develop estimates and SOW inputs, contribute to proposals, and drive expansion across existing and new accounts.
Capability development: continuous improvement to drive innovative testing solutions which sets Kainos apart without impacting standards of outcomes.

Demonstrated experience leading and developing teams in a client-facing professional services environment (quality, testing, QA engineering, or ERP/SaaS delivery).
Strong accountability orientation with evidence of delivering measurable quality outcomes across multiple concurrent engagements.
Proven ability to influence and align cross-functional teams and stakeholders; effective in complex situations including negotiation and conflict resolution.
Commercial acumen in services: understands margin, utilization, effective rates, and how to shape scopes/estimates for competitiveness.
Experience partnering with Sales and contributing to proposals, estimates, and client presentations to win and expand work.
Testing exposure (strategy, planning, execution, defect management).
Workday testing experience is a plus but not required.
Excellent written and verbal communication skills; comfortable presenting to executive audiences.
Ability to travel to customer sites as required.

Workday Testing Capability Manager

Key skills