Client Success Manager, Retail Media

Skai is a rapidly growing company known for its industry-leading digital marketing software. The Retail Media Client Success Manager (CSM) will oversee client utilization of the Skai Retail Media management platform, ensuring client satisfaction and driving ROI for Retail Media Marketing initiatives.

Responsibilities:

• Work to drive client retention, and identify business growth opportunities
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in the basic implementation and usage of Skai products
• Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution
• Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!