Main contact of communication and support between the loan set up department and the various departments and individuals of the company throughout the process of the set-up of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding.
Overseeing the Loan Set-Up department to ensure the daily input of loan applications submissions from wholesale brokers are completed.
Oversee the operations outward facing to the external customer to ensure all service level agreements are met.
Train all associates on all current policies/procedures as well as on-going revisions.
Review process flows to continually improve or streamline workflow.
Ensure appropriate staffing levels and appropriate back up is available at all times.
Maintain highly confidential information concerning loan applicants

Proficient with Microsoft Suite (Word, Excel, Outlook, etc.)
Ability to understand complex problems and to collaborate and explore alternative solutions
Ability to make decisions that have significant impact on the department’s credibility, operations, and services
Ability to organize and prioritize work schedules of others on long-term basis
Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
Bachelor’s degree or equivalent work experience.
One (1) to two (2) years’ experience in a supervisory role.
Eight (8) or more years of directly related mortgage industry experience.
Experience working in a paperless environment preferred.

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Loan Set-Up Manager

Key skills