Lead and develop the customer success function, including managing existing team members
Design scalable support processes, automations, and escalation frameworks
Leverage AI and tooling to deliver efficient, high-quality support
Monitor KPIs and continuously raise the bar on service standards
Coordinate incident response across engineering and external partners (banking, card, infrastructure)
Establish structured feedback loops between users and product
Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance
Identify operational gaps and solve them without waiting for direction
Manage service providers, contracts, invoices, and SLAs
Implement and maintain internal systems (documentation, dashboards, workflows)
Support product launches and growth initiatives when required.
Monitor budgets, burn, revenue, financials when the time comes.

3+ years of experience in fast-paced environments, ideally in fintech, crypto, tech startups/scale ups.
A true generalist.
Self-motivated & an uncanny sense of urgency.
Fast learner, able to thrive in ambiguity and can create processes from scratch.
High degree of organisation and attention to detail.
You’ve worked directly with founders & executives before.
Curious about technical systems and motivated to deeply understand products like Circles and the broader Gnosis ecosystem.
Strong communicator across technical and non-technical stakeholders.
High ability to work independently.
Passionate about building a business that creates an outsized impact on the world, financial freedom, and creating a delightful user experience.

Personal Development : Pursue your professional goals with our support, including personal education budgets and conference allowances.
Innovation and Experimentation : Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem.
Flat Hierarchy : Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
Flexible and Remote Work : Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work.
State-of-the-Art Equipment : Receive the latest hardware and all the tools you need.
Growth and Opportunity : Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact.
Community and Mission: Join a team that's passionate about our mission and enjoys working together.

Operations Generalist

Key skills