Serving as the main point of contact for assigned accounts, ensuring strong, long-lasting relationships.
Driving customer retention while engaging in upselling opportunities and ensuring ongoing customer satisfaction.
Guiding new customers through onboarding, ensuring they understand and maximize the value of our product.
Tracking customer success metrics, usage trends and potential churn risks.
Identifying customer pain points and collaborating with the product team to inform future feature development.
Conducting software demonstrations, managing contract negotiations, and closing sales.
Fostering lasting relationships with top enterprises, industry partners, and small to mid-sized businesses across various sectors.

3+ years of experience in account management, customer success or sales within a SaaS or technology company.
Proficiency in tools like Salesforce, LinkedIn Navigator, lead identification and drip campaign emailing tools, SalesLoft, etc.
A talent for innovative and customer-focused solutions, with exceptional communication skills and relationship-building ability.
Demonstrated experience in account management and sales with a track record of meeting and exceeding targets.
Ability to work remotely, with a preference for candidates based in the DC, Virginia, or Maryland area.
Innovative, customer-focused approach with excellent interpersonal skills.

Account Manager

Key skills