Agency Relations Analyst

Role Overview

• Oversee administration of tax filings and notice resolution with government tax agencies.
• Work across Tax Filing Shared Services to mitigate escalations.
• Respond to Client and Client Team inquiries.
• Educate clients and provide subject matter expertise for payroll tax filing and notice resolution.
• Support and provide timely research on compliance and regulatory issues.
• Recognize need for process improvement and communicate to management; Support any process improvements/changes.
• Meet periodically with Operation Services Manager and report metrics and any delivery issues.
• Support implementation of new clients.
• Support and oversee delivery operations, including Tax Filing suppliers.
• Compile, report and analyze metrics.
• Ability to problem solve and using tax knowledge and experience.
• Responsible for calculation P&I and abatement letter request.
• Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures.
• Mentor and support colleagues.
• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
• Approve checklists – work checklist queue.
• Coordinate testing for updated interfaces.
• Variance analysis control point when issue needs escalation or analysis.
• Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues.
• Ability to work under tight deadlines.
• Understanding and applying knowledge of payroll tax to notice resolution and process improvements.

Requirements

• High School Diploma and 3 years' experience in tax filing
• Demonstrated strong verbal & written communication skills required
• 2+ Years of Payroll Tax Filing experience
• 2+ Years client interaction and management
• Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
• 2+ years’ experience with tax filing software required
• Master Tax experience highly preferred
• ADP Smart Compliance experience desired

Benefits

• health coverage
• wellbeing programs
• paid leave (vacation, sick, parental)
• retirement plans
• learning opportunities