Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
Conduct positive and proactive outreach to aid in brand awareness and foster brand love
Escalate consumer inbounds to key channel leads
Identify and draft new macros based on inbound volume and trend
Actively engage with our audience on social media by liking, commenting and responding to messages
Be agile, open and have a ‘rapid response’ approach to our online customers
Communicate with the customer service team on product orders and promotions
Be curious to identify NEW content trends, opportunities and trends to social channels
Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
Prior experience in growing and scaling a digital community is a huge plus
Excellent multitasking, time-management skills
You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
The ability to act fast and in real-time
Have a strong passion for all things beauty
Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)

Community Management Coordinator

Key skills