Inside Sales Representative

Role Overview

• Strives to meet customer expectations with each interaction
• Receives customer product orders by phone and email
• Solicits sale of new or additional products by phone and email
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company
• Liaison between the customer and OneSource departments, including credit purchasing, warehouse, outside sales, and management
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department
• Identifies and uses appropriate company and/or customer pricing systems
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features
• Compiles lists of prospective customers for use as sales leads
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise
• Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner
• Follows up with any specific record-keeping requirements
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules
• Purchases materials following approved purchasing procedures
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution
• Prepares correspondence and reports necessary for business transactions
• Recognize when special pricing is required and provide competitive pricing
• Follow up on all quotations to write the order or receive input for use in future quotations
• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Requirements

• Associate’s degree (A. A.) and two to four years related experience and training; or equivalent combination of education and experience
• High school or equivalent diploma
• Ability to run and maintain projects
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the public
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short
• and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)