Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.
Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs
Participate at events to lead training sessions on product usage and best practices
Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress.
Identifies up-sell and cross-sell growth opportunities during technical account reviews.
Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers.
Work with the Huntress Community Team on projects such as roadshows and peer groups.
Strong self-starter with the ability to work independently.
Spot opportunities for improvement in a fast-moving environment.
Comfortable traveling 25% of the time and meeting face-to-face with customers.
Comfortable presenting in front of groups.

6+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
Strong understanding of network design, hardening techniques, and troubleshooting
Experience working in or with MSPs and/or VARs
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills.

Technical Account Manager III

Key skills