Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues
Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions
Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
Develop best practices within the Operations organization through internal collaboration
Stay current with best practices, strategies, and industry standards related to digital marketing
Oversee all billing and account reconciliation for assigned Self-Service accounts

2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
You have a passion for digital and a keen understanding of the digital advertising landscape
experience in healthcare is a plus!
You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
You are detail oriented and organized with experience managing multiple projects and accounts
You have prior programmatic trading experience within an agency or 3rd party trade desk
Strong verbal and written communication skills
Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews

Technical Account Manager

Key skills