Provide excellent customer service via phone, email, and personal communications
Ensure one contact resolution to both internal and external customers
Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
Navigate multiple systems and applications interchangeably to resolve issues efficiently
Document and escalate inquiries appropriately, following established processes
Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns
Deliver service across multiple channels (phone, email, chat)
Maintain high standards of quality, responsiveness, and results-driven performance
Assist in developing and updating knowledgebase solutions for training and informational purposes
Contribute to improving procedures and processes to enhance customer satisfaction
Meet Quality Assurance program objectives to ensure excellent service delivery
Align daily responsibilities with long-term company vision and strategic goals
Prioritize tasks effectively in a deadline-driven environment
Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Minimum 2 years of related experience
Strong attention to detail and a strong sense of urgency
Excellent written and verbal communication skills
Proven ability to manage multiple systems simultaneously
Associate’s degree preferred (not required)
Background in banking, finance, or accounting strongly preferred
Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Communication Specialist

Key skills