Key skills
Negotiation
About this role
Role Overview
- Manage a team of 8-10 HR professionals
- Perform workload management through ticket prioritization
- Assess calls and perform quality assurance checks
- Review investigation case notes
- Provide customer support to Field HR, managers, and employees
- Develop, assess, and report metrics to identify trends
- Manage and achieve service level agreements (SLAs)
- Conduct highly sensitive investigations
Requirements
- 8+ years of experience as an HR Generalist and/or Employee Relations Specialist
- Minimum of 3 years of management experience
- HR certification is preferred
- Bachelor’s degree in HR related field or equivalent experience required
- Collaborative decision-making skills
- Experience in one-on-one coaching
- Knowledge in group conflict resolution
- Effective negotiation skills
- Conducting internal investigations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities