Own intake, tracking, and progression of inbound opportunities
Coordinate intro calls, capabilities meetings, briefs, and Q&A stages
Prevent stalled or dropped opportunities through consistent follow-through
Synthesize information into clear internal summaries to support leadership decision-making
Act as the primary internal point of contact for approved opportunities
Communicate timing, expectations, constraints, and next steps across teams
Reduce last-minute fire drills by improving preparation and readiness
Ensure delivery and account teams are supported with clear context and planning
Partner closely with Client Services leadership to support smooth transitions
Ensure scope clarity, staffing assumptions, and risks are identified early Improve consistency and structure in handoff from Growth into delivery
Protect both client experience and internal team capacity during onboarding
Maintain visibility into active opportunities, pitch load, and transitions
Support the development of repeatable systems and workflows where possible
Create continuity during leadership absences and high-volume periods
Help reduce reliance on Growth leadership for logistics and coordination
Supporting larger, higher-priority opportunities
Driving outbound growth strategy and agency representation
Strengthening Growth systems, reporting, and team development

5+ years of experience in account management, project management, client operations, delivery operations, or agency production/PM (or similar cross-functional coordination roles)
Experience supporting multiple concurrent workstreams and keeping stakeholders aligned through fast-moving timelines
Strong operational ownership: you naturally create clarity, structure, and follow-through in ambiguous environments
Excellent written and verbal communication — able to translate messy inputs into clear summaries, next steps, and expectations
Comfort partnering with senior leaders and supporting decision-making through preparation and coordination
Strong judgment and discretion with sensitive internal and client-facing information
High attention to detail, organization, and the ability to prevent things from stalling or slipping through the cracks

Growth Operations Manager

Key skills