Senior Manager, Revenue Operations

Role Overview

• Build trusted, consultative relationships with leaders across Sales, Client Development, Marketing, Finance, and Product.
• Serve as a strategic advisor—translating business priorities into operational models and actionable insights.
• Facilitate alignment across diverse stakeholder groups, creating clarity and shared ownership around key initiatives.
• Navigate complex, matrixed environments with a focus on communication, collaboration, and measurable outcomes.
• Lead planning, execution, and governance of major revenue operations initiatives.
• Manage complex projects from concept to completion, ensuring transparency, accountability, and timely delivery.
• Strengthen Mercer’s GTM rhythm through consistent processes across prospecting, QBRs, and pipeline management.
• Develop the documentation, frameworks, and operational playbooks that enable scale and repeatability.
• Own development of analytical models, dashboards, and KPIs that help GTM leaders make informed decisions.
• Deliver analysis that illuminates pipeline health, forecast trends, channel performance, and client lifecycle metrics.
• Apply deep knowledge of SaaS and subscription metrics to strengthen predictability and long‑term revenue visibility.
• Partner with Data/BI teams to ensure accuracy, accessibility, and integrity of GTM data.
• Enhance Salesforce workflows, reporting, and data quality to improve efficiency and seller experience.
• Collaborate with platform and enablement teams to optimize Mercer’s broader GTM tech stack.
• Assess and recommend tools that support scale, client engagement, and operational excellence across the revenue lifecycle.

Requirements

• 7–10+ years in Revenue Operations, Sales Operations, or related roles.
• Experience working in a SaaS or technology company, with a strong command of subscription metrics (ARR, churn, retention, expansion, CAC, LTV, etc.).
• Proven ability to influence and partner with executive and cross‑functional stakeholders.
• Strong project and program management skills with a track record of leading large, multi‑team initiatives.
• Analytical depth, paired with the ability to translate complex data into insights and recommendations.
• Proficiency in Salesforce and familiarity with BI platforms (e.g., PowerBI, Tableu, Domo, etc.)

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays with a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (6 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
• Pet Insurance