Handle the preparation of complex client invoices for both fulfillment services and parcel, applying expertise in Excel, including VLOOKUP and Pivot Tables
Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded
Build strong relationships with customers to resolve disputes in order to facilitate timely payments
Document and update billing procedures, while recommending and implementing best practices to improve efficiency
Provide management with key performance indicators, leveraging data analysis to offer visibility into billing issues, revenue trends, and operational variances
Assist with requests related to internal and external audits.

A bachelor’s degree in business or data analytics or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry
Direct experience working with 3PL billing and processes is highly desirable
Advanced proficiency in Microsoft Excel is essential, including mastery of functions like VLOOKUP, Pivot Tables, and complex formulas for data analysis
Experience with Freshdesk, Salesforce, NetSuite a plus
Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues
Demonstrate strong communication skills, fostering effective collaboration both within the team and other departments, time management, and ability to work independently in a fast-paced, dynamic environment are critical.
A self-motivated, organized, strategic thinker with a keen attention to detail.

Billing Specialist – Parcel

Key skills