Key skills
SalesforceJiraLeadershipSales
About this role
Role Overview
- Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes.
- Performs live call monitoring and provides performance data to management teams.
- Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.”
- Support the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams.
- Collect, Coordinates, Evaluate, and provide call data for coaching, feedback and reporting.
- Strong attention to detail.
- Follow compliance policy and procedure.
Requirements
- Associates Degree in Business or related field.
- 1-2 years of professional experience.
- Experience in a quality assurance function is a plus.
- Sales experience is a plus.
- Experience using word processing, email, and spreadsheet functions.
- Ring Central, Salesforce, Jira experience is a plus
Benefits
- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program