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Quality Assurance Specialist at BHG Financial | JobVerse
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Quality Assurance Specialist
BHG Financial
Remote
Website
LinkedIn
Quality Assurance Specialist
United States
Full Time
5 hours ago
No H1B
Apply Now
Key skills
Salesforce
Jira
Leadership
Sales
About this role
Role Overview
Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes.
Performs live call monitoring and provides performance data to management teams.
Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.”
Support the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams.
Collect, Coordinates, Evaluate, and provide call data for coaching, feedback and reporting.
Strong attention to detail.
Follow compliance policy and procedure.
Requirements
Associates Degree in Business or related field.
1-2 years of professional experience.
Experience in a quality assurance function is a plus.
Sales experience is a plus.
Experience using word processing, email, and spreadsheet functions.
Ring Central, Salesforce, Jira experience is a plus
Benefits
Medical/Rx/Dental/Vision coverage for employees and their eligible family members
Competitive PTO and vacation policies
1 Friday off each month for Wellness Weekends
Company 401(k) plan with employer contributions after one year
Company-sponsored training and certification opportunities
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Apply Now
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