Develop and modify Nuvolo/ServiceNow application components, scripts, and configurations under the direction of the Senior Programmer.
Apply knowledge of RDBMS and SQL to support data integration tasks, import scripts, and application development activities.
Plan, document, code, modify, test, and implement application changes in accordance with VA Systems Development Methodology.
Participate in biweekly release coverage windows, performing testing and providing support for changes being implemented for Nuvolo.
Document test conditions, create test data, execute test cases within ServiceNow test suites, and analyze and report results.
Support incident remediation activities including code fix/patch debugging and defect resolution as assigned.
Assist in the development and maintenance of data models, process models, Network Business Rule Mapping documentation, and work plans.
Coordinate system testing and assist VA users with User Acceptance Testing (UAT).
Support O&M and Enhancement Epic story implementation as prioritized by the HTM Program Office each sprint.
Actively participate in daily standups, sprint planning, retrospectives, and Agile team ceremonies.
Maintain technical documentation for assigned application components and release activities.

BA/BS degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Minimum 3 years of hands-on experience programming applications.
Working knowledge of web-based or client-server application development languages applicable to ServiceNow/Nuvolo.
Foundational knowledge of SQL and relational database concepts.
Familiarity with Agile/Scrum development processes and ServiceNow platform fundamentals.
Ability to provide after-hours support for scheduled releases and Priority 1 incidents.

Junior Programmer

Key skills