Field Staff Operations Manager – Temperate & Tropical
United States
Full Time
2 hours ago
$80,000 - $85,000 USD
No H1B
Key skills
Time Management
About this role
Role Overview
Manage all Field Staff-based Operations in temperate and tropical regions, such as:
Oversee the need for and use of new equipment (i.e. kayaks, stand-up paddleboards, snorkel gear, whisper devices).
Develop and implement training as needed for activities such as hiking, snorkeling, kayaking, bear safety, stand-up paddleboarding (SUP), etc.
Develop and implement operations-based training for Field Staff based on regional and general needs.
Work with Marine Operations and Compliance to create and disseminate pertinent guidelines, protocols, and Zodiac trainings to the fleet.
Help create safety videos for ship operations in temperate and tropical regions.
Assist Field Staff Coordinators to understand and disseminate information about temperate and tropical destination requirements and training.
Act as Field Staff Department liaison for US vessels during shipyard.
Act as liaison and Lindblad staff representative for the USFS in Alaska.
Collaborate with the Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently.
Work with Expedition Development to identify innovative tools for exploration.
Communicate all USFS and other regional updates to the Field Staff Department, including both field and shoreside team members.
Communicate with shoreside teams on staff-related concerns (voyage operations and expectations, marketing information boards, etc.).
Review weekly digital comment cards and adjust expedition operations appropriately.
Regularly host debriefs with Expedition Leaders and provides feedback to field staff.
Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and to build report with Ship’s officers and crew.
Keep the Field Staff Logistics Manager and Field Staff Manager up to date with operational Field Staff Handbook needs.
Assist with the National Geographic Explorers-In-Training program or LEXU.
May fill in as Expedition Leader on 1 – 2 trips per year.
Requirements
BA/BS degree or equivalent industry experience
Extensive experience in field operations within an expedition travel environment, including Alaska
Must have extensive experience driving zodiacs
Must have comfort in the water and snorkeling
General knowledge of natural and human history of the places to which National Geographic – Lindblad Expeditions travels
Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines
The ability to work independently, as well as with others, in a team environment
Proficient working in the Windows operating system
Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances.
Benefits
Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)