Troubleshoot and resolve technical issues in Salesforce
Answer questions via tickets, calls, chats and emails
Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency
Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history
Maintain and contribute to our customer knowledge base
Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues

3+ years of customer service experience, preferably software;
Bachelor’s degree completion is acceptable in place of prior experience, but not required for this role
Experience with Salesforce.com platform
Customer service experience that demonstrates responsiveness and professionalism
Customer service software experience with Zendesk
Self-driven with the ability to effectively prioritize and execute tasks
Ability to listen, ask questions, build consensus and solve ambiguous problems
Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms.
Ability to share knowledge and work in a strong team-oriented environment
Technical aptitude to learn software and technology quickly in a fast-changing environment
Resolve issues in a professional manner while working with challenging projects and objectives
Proficient with Office 365
Ability to speak out, take initiative, and challenge the status quo, while also being a true team player.

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Salesforce Technical Support Specialist

Key skills