About this role
Role Overview
- Serve as a first point of contact for routine employee HR questions via email, phone, or HR ticketing system.
- Provide basic information related to HR policies, benefits, payroll, timekeeping, and onboarding.
- Route or escalate non-routine or complex inquiries to senior HR staff or specialists as needed.
- Assist with employee lifecycle activities including new hires, onboarding tasks, job changes, and terminations.
- Enter and update employee data in the HRIS accurately and in a timely manner.
- Prepare standard HR documents such as employment verification letters and onboarding materials.
- Support employees with basic benefits enrollment questions and direct them to appropriate resources.
- Assist with payroll data validation and help resolve simple discrepancies.
- Maintain documentation in accordance with company policies and legal requirements.
- Follow established HR procedures, checklists, and service-level guidelines.
- Support audits and compliance activities by organizing files and records.
- Collaborate with other HR teams such as Payroll, Benefits, HRIS, and Talent Acquisition as assigned.
Requirements
- High School Diploma or equivalent
- At least 3–6 months of experience in an HR Shared Services environment
- Strong interest in Human Resources and employee services
- Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and willingness to learn
- Customer-focused mindset.
- Ability to follow processes and instructions
- Good organizational and time-management skills
- Professionalism and discretion when handling sensitive information
- Ability to work effectively in a team environment
Benefits
- Health insurance
- 401(k) matching
- Flexibility in work hours
- Paid time off
- Professional development opportunities