The incumbent prioritizes and allocates workloads, manages vacancies, identifies and analyzes workflow, performs costs/benefits analyses, implements process improvements, manages a work unit by establishing expectations, monitoring performance, providing feedback, and fostering open communication.
Create and maintain reports and presentations.
Responsible for contacting taxpayers to resolve tax liabilities, recommending compromises, making corrections, and collecting tax, penalty, interest, and fees due to the State of Florida.

Currently employed with the Florida Department of Revenue in the General Tax Administration Program.
Three years of experience working in the General Tax Administration Program, Receivables Management, Field Operations
Collection Process.

Collections Specialist Supervisor

Key skills